About this role
Overview
At Freshworks, we design products that make complex workflows feel refreshingly simple. As a Staff Product Designer, you will define the product’s design vision and strategy, translating user research and customer insights into elegant, intuitive experiences. You’ll balance hands-on design work with influencing product direction, mentoring fellow designers, and advocating for user experience across the company. This role demands strategic thinking, deep craft expertise, and the ability to align stakeholders around impactful design solutions.
Job Description
Define the design strategy and vision for the product, leveraging user research and customer experience and deliver a simple and intuitive experience, hands-on.
Have extensive experience translating complex workflows into simple and intuitive design solutions.
You influence product and engineering leadership to prioritize design problems and integrate solutions into the product roadmap.
You communicate effectively with technical and non-technical stakeholders across all levels within the organization, showcasing strong storytelling skills.
You mentor and coach designers to build a world-class design team, providing well-documented, actionable feedback on product and design.
Bachelor's degree in Design, Human-Computer Interaction, or a related field.
8+ years of experience crafting enterprise and large-scale consumer SaaS products
Gen AI, Agentic AI and conversational design experiences is a plus
Proven ability to lead teams to successful outcomes through strong leadership and collaboration skills
Skilled in facilitating cross-functional Design Thinking workshops, conducting qualitative and quantitative user research.
Good understanding of design and product metrics
Meticulous attention to details for comprehensive design reviews (interaction, visual design and UX copy)
Ability to balance diverse perspectives of stakeholders while upholding core design principles.
Passion for problem-solving, with a strong focus on delivering user-centric value through design initiatives with measurable outcomes.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.