About this role
At Freshworks, we're reimagining how employees experience work. As a leader in AI-first Employee Experience software, our intuitive ITSM, ITAM, ITOM, and ESM platform empowers organizations to deliver exceptional service with ease and confidence.
We believe that innovation thrives in an environment where everyone feels supported, included, and inspired. If you're passionate about solving real-world problems, making meaningful contributions, and growing with a team that values diverse perspectives - you belong here.
About the Role: Senior Solution Engineer
We're looking for collaborative, customer-focused Solution Engineers to join our growing GTM team in North America. This role is a great fit for someone who thrives in dynamic environments, enjoys solving complex problems, and loves bringing people together through great communication.
You'll be at the heart of our customer engagements - helping enterprise organizations uncover business challenges and discover how Freshworks can make a real difference.
What You'll Do:
Partner with mid-market customers to understand their unique goals and challengesCollaborate closely with sales to lead discovery calls and showcase tailored product demonstrationsTranslate customer needs into thoughtful solutions that demonstrate our platform's valueCreate engaging, audience-appropriate presentations that simplify complex ideasBe a trusted advisor - bringing empathy, clarity, and insight into every interactionStay curious, embrace learning, and grow your expertise alongside a supportive team What You'll Bring:
3-5 years of experience in Solution Engineering A passion for clear communication and strong interpersonal skills - you'll use these every day! Experience working across teams to solve both business and technical problems Confidence in presenting to varied audiences, from technical teams to executive stakeholdersExcellent time management in a fast-moving environment - balancing multiple priorities with graceA drive to take initiative, follow through, and make a tangible impact Preferred (but not required):
A Bachelor's degreeKnowledge of ITSM platforms Work Location: We value connection and collaboration. This role requires in-office work at least 3 days per week in one of our U.S. locations:
San Mateo, CABoston, MADenver, COBellevue, WANote: We are currently not offering fully remote roles for this position.
Why Freshworks?
We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions.
If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together.
The annual base salary range for this position is $102,000 - $146,000 Base Salary. This role is also eligible for variable compensation.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.