About this role
The Business Desk team for Freshworks is the fastest-growing function in the organization and spread out across various time zones. With the increasing market demand and diverse landscape, there is an ever-increasing ask for deals packaged for specific buyer personas, different geographies, their laws, and regulations, and it requires careful understanding and execution of the business arrangement between us and our customers.
The Deals Desk’s role is to ensure all of the above factors are met and culminate to being the one-point interface for all global sales teams to drive deals towards contractual and commercial closure .
As a Senior Deals Desk Analyst, you will be responsible for:
Drive and influence comprehensive deal reviews for large, complex dealsActively participate in the sales strategy to support revenue objectivesPartner with sales and finance management, legal, order operations, and revenue on recommendations and options for deal structure and deal closure.Build custom pricing model where needed.Advise customer contract negotiations; including pricing/discount structure, renewal terms, site license agreements and all commercial contract clausesMaintain current knowledge of product offerings, pricing promotions, and market/competitive intelligenceProvide sales guidance on elements of a “good deal” using competitive insights and historical pricing in similar dealsDevelop and/or contribute to process improvement and control governance for your assigned territoryParticipate in projects, sales training and related initiatives from management as requestedProvide regular process improvement/best practice input to finance leadershipOwn internal activities on key deals (structuring, problem-solving and support/approvals). Have a Bachelor Degree5+ years in a deal desk, contract drafting, deal / contract negotiation, finance, business analysis, sales ops, and/or order to cash experience.Experience working within in an Enterprise, SaaS, or high-tech company is idealExcellent communication (verbal and written), strong interpersonal skills and should be comfortable working across geographiesExperience in assessing multiple business and financial factors to make complex judgment callsAbility to work cross-functionally across various business units, adapt quickly and prioritize requestsStrength in process documentation, presentation and trainingTechnically Savvy with understanding of CRM & CPQ tools At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.