About this role
Role Overview
We are seeking an experienced Salesforce CPQ Specialist to join our team at the IC3 level. The ideal candidate will have a strong background in Salesforce CPQ implementation, configuration, and optimization, particularly within SaaS-based business models. This role will play a key part in streamlining quote-to-cash processes, improving system efficiency, and supporting business scalability.
Key Responsibilities:
Design, configure, and maintain Salesforce CPQ solutions aligned with business needs.Collaborate with Sales Operations, Finance, and Product teams to improve CPQ workflows and quoting accuracy.Implement pricing rules, discount schedules, approval workflows, and product bundles.Develop and maintain product catalog, price books, and contract renewals.Troubleshoot CPQ-related issues and manage system integrations with billing and ERP platforms.Create detailed documentation and provide user training/support for internal stakeholders.Participate in process improvements and automation initiatives across the quote-to-cash lifecycle. Qualifications:
5–8 years of experience working with Salesforce CPQ in a SaaS or subscription-based business.Deep understanding of Salesforce Sales Cloud, CPQ data model, and Apex/Flows/Validation Rules.Experience with subscription management, renewals, and billing integrations (Chargebee, NetSuite, etc.).Strong analytical, problem-solving, and stakeholder management skills.Strong understanding of SaaS revenue models (ARR, MRR, bookings, churn, renewals).Hands-on experience with data migration, integrations, and third-party applications.Salesforce CPQ Specialist or Advanced Administrator Certification preferred.Bachelor’s degree in Computer Science, Business, or related fieldPreferred Qualifications
Background in Sales Operations, Revenue Operations, or Business Consulting in a SaaS environment.Experience with Partner Relationship Management. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.