About this role
Job Description:
This exciting role provides you with the opportunity to manage Loma’s key customer accounts. Your objective will be to create a win-win customer relationship, where Loma is viewed as a trusted advisor, and the relationships mutually supports Loma’s and the customers long term profitability and success.
Responsibilities:
• Develop and execute strategic account plans to achieve revenue and long term profitability targets. Conduct regular account reviews to ensure mutual satisfaction and identify growth opportunities. • Understand customer needs, challenges, and long term business goals to help influence Loma’s innovation activities and ongoing continuous improvement focus. • Analyse client data to identify trends, areas of improvement, problem machines or solutions and potential risks. Use insights to drive informed decision-making and enhance overall account management strategies. • Monitor market and industry trends and competitor activity to identify new opportunities for account growth. • Lead contract negotiations with key accounts, ensuring favourable terms for both parties. • Address any disputes, escalations or challenges efficiently to maintain a positive client relationship. • Work closely with sales, marketing, product development, engineering and service teams to deliver an exceptional client experience. Help to facilitate seamless communication between the client and relevant internal Loma departments. • Monitor account performance against agreed objectives and key performance indicators (KPIs).
Essential:
• Previous experience in a key account management or senior sales role. • This role requires a blend of strategic thinking, exceptional communication skills, and a results-oriented mindset. • Analytical and numerate with the ability to interpret data and trends effectively. • High level of organisation, attention to detail, and the ability to manage multiple accounts simultaneously. • Excellent a building rapport and maintain strong client relationships. • Proactive problem-solving skills and the ability to handle complex client needs. • Willing to Travel to customer sites regularly. • A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values.