About this role
Insitu has an immediate need for a Level 2 Support Technician for a 12 month contract. This role will be 100% onsite in Bingen, WA. This role provides IT support for clients, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills. Desired Attributes and Experience
• Customer service mentality • Strong organizational and time management skills • Excellent verbal and written communication skills • Strong interpersonal skills • Reliable • Solid understanding of computers, networks and software • Experience using MS Office applications: Word, Excel, Outlook • High attention to detail • Ability and willingness to work in a collaborative team environment • Ability and willingness to quickly learn new technology and software • Ability to lift 35 lbs. Responsibilities and Duties
• Install and configure computers, peripheral equipment, and software • Respond to tickets in accordance with established guidelines • Record, track, and document the help desk request problem solving process including actions taken through to the final resolution • Respond in timely manner to requests and issues • Repair and replace equipment as needed • Provide onsite and remote support to end users • Elevates and coordinates out of scope technical issues • Assist in AV setups as needed for meetings • Assist new hire training for basic IT needs. • Set up new workstations for users (deploying equipment, checking over account setups) Education and Experience:
• 1 years of related experience or an Associate degree in a related discipline. • Previous experience with Insitu systems.
Must be open to working on a contract basis. Must be able to commute to Bingen, WA. Position is a 100% on-site role.