About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Perform eligibility verification for healthcare members with accuracy and timeliness. Handle inbound and/or outbound calls related to healthcare inquiries. Provide clear and professional communication when addressing member concerns. Update and maintain member information in the system accurately. Adhere to organizational policies, procedures, and service level standards. Requirements
At least 6 months BPO experience US Healthcare Insurance experience is an advantage Proficient in using MS ToolsGood verbal and written English skillsMust be willing to work on-site in MakatiAmenable working night shiftsBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives