About this role
Main duties and responsibilities
• Delivery of own account management targets • Creation of overall account strategy – including and not limited to cross-selling of products, maximisation of profitability, high usage of GB products and services • Responsible for leading own team of account managers and developing account specific plans for each of them • Achieve retention of all accounts • Delivery of account specific contractual obligations • Account Plan for any key account to be discussed min 2 times yearly • Delivery of new business/store affiliation • Customer relationship management to reach partnership level • Improve merchant knowledge and expertise with our services • Coordinate SELL OUT activities for own portfolio of Key accounts with Business Support Team • Accurate use of CRM to plan, record and report account specific activity • Follow Global Blue (GB) guidelines and excellent usage of GB sales tools • Accurate use of Salesforce CRM to plan, record and report account specific activity • Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way • Support any commercial activities including training and presentation • Willing and able to travel to various stores for training or to conduct merchant meetings • Conduct merchant affiliations for new accounts • Resolve any issues faced by merchants • Travel to visit merchants, as required
Background and Education
• Minimum 12 years’ of proven and successful Key Account Management experience from Retail, Luxury and Hospitality Industry is preferred
Specific skills and knowledge
• Fluent in Japanese and English • Solution provider, establish partnership and ability to create trust and personal relationship • Good consultative selling and strong analytical and negotiation skills • Strong listening, verbal and written communication skills – ability to effectively and efficiently communicate complex information to all levels of the organization. Excellent networking skills • Ability to handle confrontation well – doesn’t shy away from tough conversations, displays emotional intelligence, remains approachable • Highly organised and able to effectively manage conflicting and competing priorities. • Strong ability to deliver presentation and with excellent presentation skills • High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)