About this role
Service Sales Manager is responsible for coordinating, driving, and expanding the Service and Hygiene business within the country. Responsibilities / Tasks The role ensures consistent execution of service processes, strong sales performance, dealer capability development, and an excellent customer experience through a “One Face to the Client” approach. The position serves as a key link between customers, dealers, service teams, production, distribution, and internal business stakeholders.
Service & Hygiene Sales Leadership
• Lead and coordinate Service & Hygiene sales activities across the country within the Farm Technology Division. • Drive strategic initiatives to accelerate service growth and expand market presence. • Allocate resources effectively to maximize commercial impact and operational efficiency. • Define, monitor, and optimize sales targets, KPIs, and performance metrics for the service organization. Service Operations & Business Growth
• Ensure alignment and performance across all service locations through coordinated execution and standardized processes. • Drive growth of the Service business, including service contracts, upgrades, spare parts, and hygiene solutions. • Establish and govern service targets, processes, standards, workflows, and tools across the organization. • Support the development and execution of the long-term Service Strategy. Market Intelligence & Operational Excellence
• Monitor market trends, customer needs, and competitive landscape to identify growth opportunities. • Promote best practices in service delivery, cross-selling, and customer support. • Drive the implementation of state-of-the-art service processes, methods, and digital tools to enhance efficiency and customer value. Customer & Stakeholder Management
• Build and maintain strong customer relationships, supporting key account management when required. • Act as the primary interface between customers, logistics, and distribution for service-related orders. • Provide both technical and commercial customer support to ensure high service standards. • Foster a strong “One Face to the Customer” culture across the organization. Dealer Network Development
• Develop and execute the Service & Hygiene dealer network strategy. • Identify, onboard, and manage new dealer partners to expand regional coverage. • Monitor dealer performance and support capability development to ensure consistent service quality. Commercial & Project Management
• Implement pricing policies and manage project-specific commercial conditions. • Oversee end-to-end project management for service-related initiatives. • Manage claim processes and ensure timely and effective resolution. • Support regulatory registration and compliance processes for biocidal products. Marketing & Sales Enablement
• Initiate and execute marketing activities that drive Service & Hygiene sales growth. • Support sales campaigns, customer events, exhibitions, and trade fairs in collaboration with marketing teams and dealer partners
Your Profile / Qualifications
• Excellent communication, negotiation, and relationship building skills. • Strong customer focus and problem-solving skills. • Proactive, structured, and hands-on approach. • Degree in Engineering, Agriculture, Business, or a related field (preferred). • Experience in dairy technologies, agricultural machinery, or similar industries will be an advantage. • Strong understanding of dairy technologies, service operations, and hygiene product portfolios. • Experience in service sales, technical sales, or service management. • Ability to manage complex customer needs and provide both technical and commercial guidance. • Strategic, analytical, and organizational capabilities. • High willingness to travel (office work – 20%; business trips – 80%) • Driver license category B. accident-free driving. • Knowledge of English (B1, B2) - Freely expresses their opinion. Freely writes letters and requests using technical vocabulary • PC/software skills - MS Office; Advanced PC user, MS Office (Outlook, Word, Excel, Access).
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