About this role
• Coordinate the rollout of service/field service rollouts with Divisions, country organizations, IT and Transform 360
• Roadmaps and rollout strategies including resourcing and costs
• Coordinate with external implementation partner
• Enable and train the divisional and local coordinators
• Support go-live/hot phase of a rollout
• Link the different parties within the project
• Future development of Service and especially / Field Service for globalCRM
• Collect Ideas/Requests from the Users/Key Users, structure and priotize them
• Align with Transform 360 and GEA Digital for future developments of globalCRM to fit the E2E process
• Vision for future Service functionalities for globalCRM
• Governance of Service and Field Service activities for globalCRM
• Define and develop guidelines and standards
• Define and develop KPIs and dashboards to steer service processes
• Align service processes with BPM and Transform 360
• Enable and train the divisional and local coordinators & key users
• Successfully completed studies Bachelor/master in Business Administration, Economics, Engineering or equivalent qualification
• Minimum 2-3 years' professional experience in service, service excellence or service Consulting or equivalent qualification
• Proven background/certifcation in Project management (such as IPMA level D or equivalent)
• Structured and self-reliant working approach
• Passion for service process and excellence and training people
• Fluent in English, further languages of advantage
• Willingness to travel and to work in a global community