About this role
Job Description: Senior Workplace Engineer (L3 Support – Hybrid)
Role Overview We are seeking a highly skilled Senior Workplace Engineer (L3 Support) to join our global Workplace Operations and Engineering team. This role is responsible for handling complex workplace and end-user issues, driving root cause resolution, and leading technical improvements, governance, and hardening initiatives across the workplace infrastructure.
The position plays a key role in stabilizing and evolving the workplace environment, actively contributing to projects, operational excellence, automation, and service improvements, while mentoring junior engineers.
This is a hybrid role, operating within an 8x5 support model and on-call rotation, with flexibility to support planned activities outside business hours for complex changes, maintenance, and project implementations. Key Responsibilities
• Provide L3 Workplace Administrator support, handling escalations from L2 and internal users and resolving complex and critical incidents • Perform deep technical troubleshooting and root cause analysis • Lead and coordinate major incident resolution, acting as technical authority on bridge calls • Design and implement workplace hardening measures, ensuring compliance with security standards and best practices • Proactively identify and propose workplace improvements, automation opportunities, optimization, and stability initiatives • Participate in and lead Workplace-related projects, including rollout, migration, transformation, and modernization activities • Review and execute complex operational changes in line with change management processes • Ensure proper administration, documentation, and governance of workplace configurations, standards, and operational procedures • Maintain strong organization and tracking of actions, risks, and deliverables, ensuring timely follow-up and closure • Coordinate effectively with multiple teams including security, cloud, networking, vendors, and business stakeholders • Provide technical mentorship, guidance, and training to L2 engineers and support teams • Contribute to runbooks, knowledge base, automation initiatives, and operational procedures enhancement Working Model
• Hybrid setup • 8x5 working schedule aligned with business hours • On-call rotation schedule Required Skills & Qualifications Technical Skills
• Expert-level knowledge of: - Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive) - Active Directory and Identity and Access Management (IAM) services - Windows endpoint management - SCCM and Intune Co-Management - Enterprise printing and collaboration technologies - Teams Rooms and meeting room technologies - DNS and Group Policy fundamentals • Strong hands-on experience with: - Microsoft 365 Admin Center - SCCM & Intune / Microsoft Endpoint Manager - Entra ID / Azure AD - ServiceNow or similar ITSM platforms - Enterprise printing management platforms such as uniFLOW • Strong capability in: - End-to-end troubleshooting across multiple workplace domains - Endpoint, authentication, and collaboration service troubleshooting - Log analysis, client-side diagnostics, and service correlation - Operational governance, documentation, and process improvement Experience
• 7+ years of experience in Workplace Engineering / End User Services / IT Operations roles • Proven experience working at L3 level, handling complex enterprise environments and escalations • Experience with enterprise/global workplace environments • Experience in project delivery, workplace transformation, and modernization initiatives Soft Skills
• Strong analytical and problem-solving mindset • Excellent organizational and coordination skills, with the ability to manage multiple priorities • Strong ownership and accountability for services and deliverables • Effective communication and stakeholder management skills • Ability to mentor and develop junior team members • Proficiency in written and spoken English Nice-to-Have
• Microsoft Certifications or equivalent • Architecture design experience with global tools such as Active Directory, Microsoft 365, Intune, SCCM, uniFLOW, Entra ID • Experience working with global teams and external vendors
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.