About this role
PCoE Specialist (L3) – MS SQL
Job Title PCoE Specialist (L3) – MS SQL Role Overview Provide Level 3 technical expertise, governance, and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents, platform standards, service improvements, and vendor engagement. Key Responsibilities • Provide L3 technical expertise and escalation support for complex platform issues. • Lead troubleshooting and root cause analysis for critical incidents. • Govern platform standards, configurations, and best practices. • Review and approve significant platform changes and releases. • Collaborate with vendors and technology partners for issue resolution. • Support security, compliance, and platform lifecycle initiatives. • Mentor and provide technical guidance to L2 support engineers. • Contribute to service improvement and platform optimization initiatives. Shift Requirements Support coverage aligned to India and Europe business hours. Participate in on-call support rotation for Priority 1 incidents and critical escalations when required. Required Skills & Qualifications Strong platform administration, governance, troubleshooting, and operational leadership experience. Technical Skills Strong expertise in: • Microsoft SQL Server 2016/2019/2022 • Azure SQL Services • Always On Availability Groups • SQL Server Failover Clustering • High Availability & Disaster Recovery Solutions • T-SQL Development and Optimization • Database Performance Monitoring and Tuning • Backup and Recovery Architecture • SQL Server Capacity Planning • Database Migration and Upgrade Strategies
Hands-on experience with: • Advanced SQL troubleshooting and RCA • Query optimization and execution plan analysis • HA/DR implementation and management • Backup and recovery validation • Database health assessments • Microsoft support case management Experience 8–12 years of relevant enterprise platform administration, engineering, and support experience. Certifications Preferred: ITIL Foundation and relevant Microsoft, Oracle, OCI, SQL, or platform-specific certifications. Soft Skills • Leadership and ownership • Mentoring and coaching • Stakeholder management • Strong analytical and problem-solving skills • Excellent written and verbal communication Nice-to-Have Skills • Automation and scripting • Hybrid cloud experience • Service improvement initiatives • Vendor management experience Work Schedule Monday to Friday – India & Europe Business Hours coverage, with on-call support for critical incidents as required.
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