About this role
Technical Customer Support Specialist at ElevenLabs. Location: Australia or Korea or Japan or India or Philippines. Role: diagnosing issues, resolving tickets, building documentation Requirements: 2–3 years in technical customer support at a SaaS or high-growth company; familiarity with LLMs, AI agents, telephony (Twilio, SIP, WebSockets); strong API and developer troubleshooting skills; comfortable with Python or JavaScript; English proficiency; remote work experience. Category: Customer Service Seniority: Entry Level Tools: ElevenAgents, ElevenAPI, LLMs, Twilio, SIP, WebSockets, Python, JavaScript Commitment: Contract Workplace: Remote Languages: English