About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Roles and Responsibilities:
Schedule home visit appointments accurately and efficiently Handle inbound and outbound calls with patients, providers, and care teams Address patient inquiries and resolve issues with professionalism and empathy Update patient records and scheduling systems in real-time Coordinate with multiple internal teams to ensure accurate appointment logistics Maintain confidentiality and adhere to HIPAA compliance standards Utilize multiple systems and tools for scheduling and communication Ensure all interactions reflect high-quality service standards
Requirements
At least 6 months BPO experience handling a Voice Account Healthcare experience is a PLUS, not required Ability to prioritize and multitask in a fast-paced environment. Strong problem-solving skills and ability to work independently and as part of a team. Proficiency in using MS Tools Excellent verbal and written English skills Willing to work onsite in Shaw Blvd, Mandaluyong Amenable working night shift Benefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives