About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles & responsibilities:
Doing outbound calls to insurance companies for the clients Updating necessary information of clients
Job Description:
Provides customer support through different communication channels (Phone, email, chat). Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. Collaborate with colleagues and different departments to resolve complex issues Maintain accurate records on customer interactions, transaction, feedback, etc. Requirements
At least 6 months of BPO experience in any account Proficiency in using MS Word & Excel Capable of adapting to a fast-paced training environment. Capable of doing multiple task at the same time. Should have critical thinking skills Excellent verbal & written English skills Willing to work onsite in Mandaluyong Amenable working night shifts Benefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Stong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives