About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE REPRESENTATIVE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Work Location: ONSITE (SHAW, MANDALUYONG)
Work Schedule: Rotating
Account-specific roles and responsibilities:
· Account type: Airline / Travel
· Attend to customers’ concerns related to booking, scheduling, cancelling flights
Customer Service (Job Description)
· Provides customer support through different communication channels (phone, email, chat).
· Resolves issues and accommodates customer inquiries to ensure satisfaction with products or services.
· Collaborates with colleagues and different departments to resolve complex issues.
· Maintains accurate records on customer interactions, transactions, feedback, etc.
Requirements
No BPO experience and fresh grads can apply!Preferably With at least 6 months of international airline account experience in a BPO setupExcellent verbal and written English communication skillsAmenable to work in rotating shiftsCan work in Shaw Blvd, MandaluyongBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives