About this role
Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
• To complete credit card and unsecured loan application process, such as document verification, system data input and verification and loan disbursement. • To conduct CDD reviews on credit cards and unsecured loan applicants. • To detect suspicious application/document to prevent fraud. • To work closely with internal stakeholder on daily operations.
• To provide clerical and cross team support, if necessary. • To prepare various reports for daily usage, audit and managerial reporting. • To assist immediate supervisor to provide guidance and training to new join staff.
• To understand the bank policies on data protection, risk & security control and regulatory compliance to comply requirements; and escalate problem / exception to supervisor or manager immediately. • To support in ad-hoc project and assist to conduct user acceptance testing & live verification as well as live verification on various systems enhancements to have better customer experience, increase productivity and control effectiveness in daily operations • To timely escalate issue or incident to supervisor • To assist in designing UAT test cases and performing UAT testing according to the pre-defined test cases. • To provide initiative ideas to improve workflow. Requirements
• Minimum 2-3 years of experience in the banking or financial services industry, preferably in unsecured lending operations • Strong analytical and problem-solving skills with the ability to identify and resolve operational issues • Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders • Proficient in using relevant banking and financial software applications • Ability to work under pressure and meet deadlines • Commitment to providing high-quality customer service Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified.
Location: Two Harbour Square Job: Operations Schedule: Regular Employee Status: Full time