About this role
Service Desk technician. ABOUT GUNZILLA GAMES
Founded in 2020, Gunzilla Games is the independent AAA video game developer and
publisher behind the free-to-play mobile game TECHNOCORE, the gamer-first blockchain
GUNZ, and the upcoming next-gen battle royale Off The Grid, in three metropolitan
locations: Frankfurt, Germany (HQ); Kyiv, Ukraine; and London, UK. The company is
helmed by CEO Vlad Korolov and CSO Alexander Zoll. Gunzilla is built on the desire to
innovate and push the limits of the games industry.We seek a competent Service Desk technician to provide fast and useful technical assistance on computer systems/networks. You will answer queries on fundamental technical issues and offer advice to solve them.
An excellent Service Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers.
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over Slack, phone, or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Diagnosing issues with computer software, peripherals, and hardware.
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Redirect unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Providing basic computer training
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures
Requirements and skills
Proven experience as a service desk technician or other customer support role
Tech-savvy with working knowledge of operating systems (Windows, Mac, Linux), office software, and networks
Base knowledge of the cloud-based environment (Microsoft Azure, Atlassian, etc…)
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
High-level communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science, or a relevant field
Please send your Application to: [email protected]