About this role
Job Title: Platform Engineer (L1 / L2 / Senior PE) Job Description Due to our incredible growth, we’re looking for Platform Engineers level 1/ Platform Engineers level 2 / Senior Platform Engineer with the experiences provided in the job descriptionKey Responsibilities:
• Respond to customer support requests and inquiries via phone, email, and/or ticketing systems. • Provide remote troubleshooting and hands-on support for VMware products such as vSphere, vCenter, ESXi, and more. • Collect and analyse relevant logs to identify the cause of the issues and provide root cause analysis when possible. • Investigate, analyse, and resolve complex technical issues. • Maintain detailed documentation and linking all technical learnings to existing solutions. • Cooperate effectively with TSEs with other teams & backline team, to reach fast resolution for complex cases. • Mentor, coach and assist support team members. For PE (2 ) • Conduct technical and knowledge sharing sessions for team members. For Senior PE Requirements
• Fluent written and verbal communication skills in English. • 0-2 years of experience as a Customer Support or relevant position. ( PE1 • 2-5 years of experience as a Technical Support or relevant position. ( PE 2) • 6-10 years of experience as a Technical Support or relevant position. ( Senior PE ) • Excellent problem-solving and analytical skills to quickly identify and resolve complex problem. • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. • Ability to Collaborate and work as a team player. • Willingness to work flexible shifts. • Good customer advocacy and relationship building skills. • Solid knowledge with the following topics: • Storage concepts & protocols (iSCSI, NFS, FC, and vvol). • Ability to perform troubleshooting for network connectivity and performance issues. • Linux OS Administration. • Windows OS Administration. • VMware virtualization vSphere. • Familiarity with One or More VMware Products: vSAN, vCD, and vRops. • Certifications such as VCP, VCIX, or VCAP are preferred.
Location: EGY Cairo - Plot no. 53, North Teseen st building 202 Language Requirements:
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