About this role
Senior Technical Support Engineer at 8x8inc. Location: Cluj-Napoca or Romania. Role: responding customers, troubleshooting issues, escalating issues Requirements: Proven technical/customer support experience, familiarity with Salesforce Service Cloud, basic VoIP/networking knowledge, strong communication, process adherence, and experience leveraging AI-enabled tools to improve support. Category: Customer Service Seniority: Mid Level Tools: Salesforce Service Cloud Commitment: Full Time Workplace: Onsite Languages: English