About this role
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
About the RoleWe’re looking for an incident manager to join our engineering operations team and take ownership of our company-wide incident response program. You'll ensure our existing process (based on incident.io) is followed, continuously improved, and drives measurable outcomes. you’ll work across Eng, and Support to drive accountability, maintain our uptime SLAs, and enhance our overall resilience.
This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.
What You’ll Be Responsible forIn this role, you’ll:
Own supabase’s end-to-end incident response process
Monitor, enforce, and evolve incident best practices across all teams
Detect patterns and coordinate proactive follow-up actions
Lead retrospectives and ensure action items are prioritized and completed
Work with engineering to maintain uptime SLA reporting per product
Define and improve metrics for responsiveness, recovery, and impact
Drive improvements in monitoring, alerting, and on-call rotations
Ensure incident tooling (incident.io, slack workflows, etc.) is configured and maintained
Serve as a point of escalation for high-severity incidents and join the Incident Commander on-call rotation
Mentor and coach teams on effective incident management practices
Partner with support and customer success to ensure clear external comms during incidents
You Might Be a Good Fit If YouHave 3+ years of experience in incident management, site reliability engineering, or technical program management
Have run or participated in on-call rotations and high-severity incident response
Have used tools like incident.io, Opsgenie, PagerDuty, Datadog On-call
Are comfortable creating structure under uncertainty and driving cross-functional alignment
Can facilitate calm, clear incident calls and write blameless retrospectives
Prior experience in open-source or developer tools companies
Exposure to regulatory/compliance incident response (e.g., SOC2, GDPR)
Experience running incident response programs in distributed teams
Communicate clearly across both technical and non-technical audiences
Have experience in async or globally distributed teams
What We OfferFully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
About the TeamSupabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
180+ team members
40+ countries
15+ languages spoken
$496M raised
430,000+ community members
30,000+ memes posted (and counting)
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Hiring ProcessWe keep things simple, async-friendly, and respectful of your time:
Apply – Our team will review your application.
Intro Call – A short video chat to get to know each other.
Interviews – Up to four calls with:
Founders
Future teammates
Someone cross-functional from product, growth, or engineering (depending on the role)
Decision – We may follow up with a final question or go straight to offer.
All communication is remote and we aim to move fast.