About this role
Operations Manager (Life, Health & Pensions) at Kota. Location: Dublin or London. Role: leading team, driving automation, managing escalations Requirements: APA qualification in pension/health/life required (QFA preferred); prior people management and broker/provider/fintech experience; strong operational depth, process improvement and customer escalation skills; AI-curious and comfortable with ambiguity. Category: Business Operations Seniority: Mid Level Tools: Intercom, Slack, Asana Certifications: apa, qfa Commitment: Full Time, Contract Workplace: Hybrid Languages: English