About this role
Care Excellence Lead at Intellect. Location: Philippines or Asia. Role: owning performance, monitoring metrics, leading RCAs Requirements: 4+ years in operations/support/service delivery in a tech company; experience leading remote/global SLA-driven teams; strong RCA, problem-solving, stakeholder management; experience with FreshDesk or Zendesk; comfortable with shift flexibility. Category: Customer Service Seniority: Mid Level Tools: FreshDesk, Zendesk Commitment: Full Time Workplace: Remote Languages: English