About this role
Care Excellence Lead at Intellect. Location: India or Asia. Role: owning performance, leading teams, managing incidents Requirements: 4+ years in operations/support/service delivery at a tech company; experience leading remote/global teams in SLA-driven, high-volume environments; strong RCA, stakeholder management, and dashboard/metrics skills; flexible for shift coverage. Category: Project and Program Management Seniority: Mid Level Tools: FreshDesk, Zendesk Commitment: Full Time Workplace: Remote Languages: English