About this role
<p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Helvetica, sans-serif;color:black">Position Snapshot</span></strong><span style="font-size:12.0pt;font-family:Helvetica, sans-serif;color:black"> </span></p> <p style="margin:0.0cm 0.0cm 9.6pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Location: Petaling Jaya, Selangor, MY<br>Full-time<br>Bachelor’s Degree <br>3+ years of experience</span></p> <p style="margin:0.0cm 0.0cm 9.6pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Helvetica, sans-serif;color:black">Position Summary</span></strong><span style="font-size:12.0pt;font-family:Helvetica, sans-serif;color:black"> </span></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Nestlé Nespresso International</span></strong></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Nestlé Nespresso has been one of the most successful operating unit of the Nestlé Group, the world's leading food, beverage, nutrition and wellness company. </span></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">It has pioneered the portioned coffee market to provide premium coffees and related products/services, both in-home and out-of-home. </span></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">While benefiting from Nestlé's expertise, Nestlé Nespresso is a strategic business unit, with its unique business model, having the end-to-end responsibility from coffee sourcing to marketing, delivering premium coffee products and services to the end-consumer through its diverse sales channels (Retail, e-Commerce, contact center). Find out more about us on <a href="http://www.nespresso.com/careers">www.nespresso.com/careers</a> .</span></p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">The Assistant Boutique Manager is responsible for a boutique by driving the Nespresso 'sales through service' philosophy in and around the boutique and maximizing prospect conversion into members, loyalty driving by distinctive and personal contact moments and business results through inspiring leadership and development of Coffee Specialists.</span></p> <p style="text-align:justify;line-height:normal;margin:0.0cm 0.0cm 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Helvetica, sans-serif;color:black">A day in the life of an Assistant Boutique Manager (Nespresso)</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Empower, coach and enable Coffee Specialists and experts to ensure optimal performance</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Responsible for personal development of Coffee Specialists and Assistant Manager</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Leads by example in terms of Nespresso leadership behavior (NLF)</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Translating the Nespresso strategy into daily boutique operations in an inspiring way (OMP)</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Ensure (coffee) knowledgeable and engaged employees</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Responsible for a safe, healthy and happy working environment</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Maximize brand experience, direct consumer relationship and distribution of the boutique, according to its operating segment.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Drive optimal achievement of business goals through setting aligned commercial goals & measurements based on OMP and development plans</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Realize ultimate coffee experience in the Boutique </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Analyze and propose improvement plans based on Mystery Shopping & Customer Voice Results</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Operate the Sales through Service philosophy and challenge and supports the Coffee Specialists accordingly</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Drive bottom-up sales forecast and accuracy based on weekly and monthly reporting and analysis</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Drive optimal use of resources and cost control in relation to boutique sales (P&L lines to influence like demo, FTE, tasting, etc.)</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Ensure that the boutique operates in accordance to the (international) guidelines and standards.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Driving acquisition, loyalty and sales in (the surroundings of) the boutique by leveraging the Nespresso trilogy, </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Close collaboration with commercial teams in the area (Trade, marketing, E-business, OOH) </span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Co-development of (omni-channel) action plans in line with company objectives</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Fueling the company boutique (area) strategy with local field customer insights</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Connecting with other retailers and stakeholders in the surroundings of the boutique to ensure good collaboration to maximize the local impact of the boutique</span></li> </ul> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:12.0pt;font-family:Helvetica, sans-serif;color:black">What will make you successful</span></strong><span style="font-size:12.0pt;font-family:Helvetica, sans-serif;color:black"> </span></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Bachelor’s degree holder.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Professional and intellectual capabilities at higher professional education level.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Experience in direct customer sales of premium products & services.</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Helvetica, sans-serif;color:black">Minimum 2-3 years of professional experience in Retail Management.</span></li> </ul>