About this role
Senior Manager, Customer Success management at SITA Switzerland Sarl. Location: Montreal or Toronto or San Francisco. Role: leading teams, building relationships, managing escalations Requirements: Bachelor's in tech/engineering/telecom/business (or equivalent); ITIL Foundation; 12+ years senior experience with 5+ years customer-facing and 5+ years leading teams; service operations and continuous improvement experience; English fluency. Category: Customer Service Seniority: Senior Level Tools: LinkedIn Learning Certifications: itil foundation Commitment: Full Time Workplace: Hybrid Languages: English