About this role
Duties And Responsibilities
• Analytics & Dashboard Development • Design, develop, and maintain interactive Power BI dashboards and reports to support clinical, operational, financial, quality, and population health initiatives. • Collaborate with stakeholders to gather requirements, translate business needs into analytical solutions, and deliver actionable insights. • Utilize SQL, Power Query (M), and DAX to extract, transform, model, and analyze data from multiple hospital systems and databases. • Ensure data accuracy and integrity through validation, reconciliation, and documentation of data sources, definitions, and reporting methodologies. • Identify trends, performance gaps, and improvement opportunities, providing proactive recommendations to leadership and key stakeholders. • Develop user-friendly dashboards with effective visual design, navigation, filtering, and drill-through capabilities to enhance decision-making. • Produce KPI reports, ad-hoc analyses, and data-driven recommendations aligned with departmental and organizational objectives. • Coordinate with data engineering and IT teams to resolve data quality issues, obtain source-system access, and maintain consistent data definitions. • Maintain strict confidentiality of patient, employee, and organizational data in compliance with applicable policies, accreditation standards, and regulations. • Perform other related duties as assigned by the Director, Advanced Data Analytics (ADA).
• Service Desk & User Enablement ▪ This responsibility area is a significant component of the role. The proportion of time
allocated to service desk and user enablement varies by Officer assignment and may
represent up to 50% of the role for designated Officer slots.
▪ Respond to user-submitted service desk tickets related to dashboards, reports, and analytics access — triage, troubleshoot, and resolve within agreed service levels
• Qualifications and Certifications
▪ Diploma's degree in a quantitative or analytical field (e.g., Data Science, Computer Science, Information
Systems, Engineering, Health Informatics, or equivalent).
▪ Healthcare-related background (clinical, public health, health administration, or health informatics) is an
advantage.
▪ Relevant certifications in Power BI, data analytics, business intelligence, or healthcare informatics are
preferred but not required.
▪Proven experience from 0-4 years as a data analyst preferably in healthcare set-ups
▪Good command of English and Arabic
• Competencies Technical Competencies
▪ Strong hands-on experience building dashboards end-to-end in a modern BI platform —
Power BI strongly preferred; Tableau, Qlik, Looker, or comparable platforms acceptable for
candidates willing to ramp on Power BI.
▪ Working knowledge of SQL — able to read, modify, and write basic-to-intermediate queries
against relational databases for data extraction and validation.
▪ Advanced Microsoft Excel — pivot tables, lookups, complex formulas, and data modelling.
▪ Behavioral & Professional Competencies • Strong analytical and problem-solving skills with the ability to work independently, manage ambiguity, and ensure data accuracy. • Excellent communication and stakeholder management skills, with a customer-focused approach to supporting and training end users. • High level of ownership, collaboration, and adaptability, with the ability to manage multiple priorities and drive continuous improvement.