About this role
(Senior) Customer Success Manager (m/w/d) - Parental Leave Cover (Fixed Term) at charles. Location: Berlin, Berlin, Germany. Role: driving onboarding, defining strategy, analyzing usage Requirements: Bachelor’s degree in Business/Technology preferred, 2+ years in customer-facing roles (Customer Success, Account Management, Consulting), B2B SaaS or e-commerce experience, fluent in German and English, strong empathy and stakeholder management. Category: Customer Service Seniority: Entry Level Tools: CRM Commitment: Full Time, Contract Workplace: Hybrid Languages: German, English