About this role
The Patient Access Specialist is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact, and streamlining clinic-wide communications. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments. Job Relationships Reports to the Operations Manager Principal Responsibilities
• Answer all incoming calls, identify the need of the caller and take messages as required. • Check patients in, verify patient information and update information/register new patients as needed. • Collect co-pay and/or payment at time of service as required. • Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. • Identify provider schedule capacity and analyze the availability for patient demand in order to maximize provider efficiency and schedule utilization. • Collaborate with onsite department physicians and clinical staff to align scheduling effort and assist patients at first point of contact. • Request future charts, add ons, stat, etc. Pull charts in office if required. • Compile office charts for appointments one day in advance. • Document patient requests to the office nurse through EHR. • Work Televox reports specifically for assigned provider / provider group. • Work office bump list / wait list / normal letters / overdue orders for assigned provider / provider group. • Work the Access Center Task list for assigned provider / provider group. • Maintain knowledge or experience in billing and insurance principles / practices. • Route emergency calls to the office nurse/TeleNurse in accordance to the emergency procedure. • Adhere to patient service standards. • Maintain a positive attitude and professional behavior in associations with patients and employees. • Responsible for continuing education and adhering to appropriate workflow processes. • Report any workflow problems/complaints to the Manager. • Comply with the Springfield Clinic incident reporting policy and procedures. • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. • Perform other job duties as assigned. Education/Experience
• High School graduate or GED preferred. • A minimum of one (1) year of medical office and/or phone experience preferred. Knowledge, Skills and Abilities
• Proficient and accurate typing skills required. • Knowledge of medical terminology is preferred. • Deductive reasoning. • Ability to work under pressure with accuracy. • Excellent attendance in previous work environment. • Demonstrates intermediate computer skills and knowledge of computer software programs. • Effective verbal, written and interpersonal communication skills. Working Environment
• Office type environment requiring extended periods of sitting. PHI/Privacy Level HIPAA1