About this role
Job Description
Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
• Provision of customer service through various communication channels including chat, email and phone. • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. • Collaboration with teams across the bank to align and integrate customer care processes. • Identification of areas for improvement to provide recommendations for change in customer care pr