About this role
Job Description Summary
To be responsible for all resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to maintaining, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), managing maintenance facilities and field services engineering. Develop an operational year plan for the own department activities. Suggests improvements in products, processes and procedures. Contributes to plan of larger unit.
Responsibilities, authorities and accountabilities
• As a Lead Resource Manager, you will be responsible for the day-to-day management, development, direction, scheduling, and staffing of Field Service Engineers (FSEs) for installation and service activities in areas of compressors, gas turbines, control systems, multi-stage pumps, steam turbines and turbo-expanders and other turbomachinery events.
As a Lead Resource Manager, you will be responsible for:
• Promoting excellence in safe working environment, Quality and ensures compliance with applicable EHS & Quality policies and procedures.
• Managing FSE team, developing both technical and managerial skills through training path to achieve certification target and coaching session and ensure FSEs priorities are aligned with the company strategy
• Cooperating on a day-by-day practice with regional Planning / Resources Management structure to cross-fulfil customer requirement, regional Finance teams and maximize utilization of resources and manage budget cost to achieve financial target.
• Coordinating with FS Regional Pool to provide effective support and balanced utilization in respect of Working Time Regulation, fatigue management policy and OT production
• Managing and analyzing the service demand (regional & global) to ensure adequate FSE supply within the reference area or worldwide, in line with activities scope of work
• Guarantying the on time FSEs mobilization through the cooperation with Regional Team, Assignment and Mobilization Specialist to provide FSE’s compliant mobilization.
• Ensuring customer satisfaction by deploying qualified FSEs for complex and standard Field Service Projects, collecting feed-back to understand assignment appreciation from customer and, eventually, implement corrective actions
• Communicating effectively with team members, P&Ls and AE support personnel during pre-job planning and post outage meetings
• Supporting the hiring process for interviewing and on boarding and ensuring resources target is to meet customer commitments and hub / region / operations objectives
• Traveling extensively and perform engagement leadership visits and meet with Customer representatives and team members.
Required Qualifications
• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 10 years of experience in Services). • Have previous experience as Resource manager / Field Service Manager within Energy industry, preferable with Field Service. • Minimum of 3 additional years of experience Managing field Engineers. • Show knowledge of English and Spanish, spoken and written, is a must.
• Demonstrate familiarity with common PC software tools.
• Demonstrate knowledge in Turbomachinery and Compressors will be a plus (Nice to have)
Desired Characteristics
• Strong oral and written communication skills. • Strong interpersonal and leadership skills. • Ability to influence others and lead small teams. • Lead initiatives of moderate scope and impact. • Ability to coordinate several projects simultaneously. • Effective problem identification and solution skills. • Proven analytical and organizational ability.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits
About Us
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Join Us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
The Baker Hughes internal title for this role is: Services Senior Team leader - Resource Management