About this role
Concession Manager
Location: Birmingham
Salary: Competitive
Vacancy Type: Fixed Term Contract (6 Months)
We are excited to be launching a Lacoste pop-up within Selfridges Birmingham, bringing together a dynamic team of Crocodiles in one of the UK’s most iconic retail environments. This is a unique opportunity to represent the brand in a premium department store. Setting and delivering exceptional service while shaping a memorable customer experience. This is a 6-month fixed-term opportunity with the potential to extend, offering the chance to grow with the brand and be part of an exciting retail journey.
At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, with the crocodile as its iconic rallying signature.
Present in nearly 100 countries, Lacoste is a globally recognised French brand known for its distinctive expertise - from product creation to omnichannel retail.
At Lacoste, elegance goes beyond style - it influences everything we do, including our social and environmental commitments.
Joining Lacoste means becoming part of a global community of 8,500 people, united by a shared ambition to move forward and build the future. We are committed to equal opportunities, developing talent, and embracing diversity.
Your mission as a Concession Manager
Inspire, lead, and develop a high-performing team to drive sales though the delivery of exceptional customer serviceDrive brand awareness, customer engagement, and sales performance in line with business objectivesTake full ownership of sales targets and KPIs, consistently striving to exceed themMaintain a premium, welcoming environment that reflects Lacoste standards and valuesOversee all aspects of concession operations, ensuring excellence and efficiencyRepresent and embody the Lacoste brand and values every day What we offer
Competitive salaryAttractive commission scheme28 days annual leave (inclusive of bank holidays)Up to 65% employee discount on Lacoste productsEmployee Assistance ProgrammeUniform allowance What you bring
Proven experience in a retail management roleStrong leadership and people management skills, with the ability to motivate and develop a teamA passion for delivering an exceptional customer experienceA commercially driven mindset with strong sales and KPI awarenessExcellent communication, organisational and problem-solving skillsAdaptability and the ability to thrive in a fast-paced department store environmentStrong team spirit and a collaborative attitudeAlignment with Lacoste values: Play by Daring, Play with Elegance, Play as One Team, Play with Tenacity To Apply
If you feel you are a suitable candidate and would like to work for Lacoste, please click apply to be redirected to our website to complete your application.