About this role
Hi, we're glad you're here! We are hiring to our Aviva Services Excellence Centre! Take a look at our job description - maybe it suits you or one of your friends?
If you’re looking to build your career in Life Underwriting and develop strong technical expertise in a changing market, this is a role where you can do exactly that. Join our Aviva Services Excellence Centre as we continue to build our Life Underwriting capability in Poland to support our UK business. You’ll be part of a supportive underwriting community, working together to deliver strong outcomes for customers and continue growing as a team. As the underwriting landscape evolves, we’re here to help you adapt and thrive. From automation to AI-enabled insight, you’ll have access to technology, learning and support to help you develop your skills and confidence.
Why join Aviva? This is an opportunity to build your underwriting career in an environment where you'll be supported to grow, develop and build confidence in your expertise. You’ll have the opportunity to:
• build your technical knowledge by working on a wide range of underwriting cases
• support decisions that have a real impact on customers, particularly when it matters most in their lives
• learn from experienced colleagues and develop through coaching and mentoring
• work with technology that supports your learning and helps you adapt as underwriting evolves
• be part of a growing underwriting community in Poland supporting our UK business
• build your career in a business with the scale and opportunity to support your long-term development.
A bit about the job: As an Underwriter, you’ll support the assessment of Life Insurance, Critical Illness and Income Protection cases, applying your judgement and building your experience across a wide range of scenarios. With automation taking care of more routine work, you’ll have the opportunity to focus on developing your technical knowledge and using your judgement where it matters most. You’ll work alongside experienced colleagues, learning through day-to-day collaboration, coaching and mentoring. Working as part of a Poland-based team supporting the UK market, you’ll build strong relationships across teams and play an active role in your own development. What will you be doing?
• Assessing complex Life Insurance, Critical Illness and Income Protection cases, building your confidence in making sound underwriting decisions across medical, financial and lifestyle risk factors
• Using insights from underwriting tools and technology to support your decisionmaking, with guidance where needed
• Escalating more complex cases appropriately and learning from feedback to continue developing your expertise
• Collaborating with colleagues and stakeholders to support underwriting quality, consistency and positive customer outcomes
• Contributing to team knowledge-sharing and continuous improvement in underwriting ways of working.
What we’re looking for?
• Life Insurance underwriting experience, ideally with exposure to Protection / Health
• A solid ability to assess risk accurately and consistently within your authority, including making appropriate escalations and carrying out quality checks to support sound underwriting decisions
• Very good English
• Excellent communication skills (written and verbal), with the ability to explain underwriting requirements and decisions clearly to advisers, customers and internal stakeholders
• A high level of attention to detail, including completing post-issue sampling of medical reports on previously auto-accepted cases
• Strong analytical thinking and accountability when making decisions
• An attitude geared towards continuous improvement, with the ability to identify opportunities to enhance processes, quality or customer experience
• A strong understanding of regulatory compliance, data protection standards and internal policies
• A curious mindset and an openness to new ways of working, with a willingness to keep learning and developing your expertise.
In Aviva Services Excellence Centre, we provide:
• Contract of employment
• Performance Bonus
• Private medical care (ENEL-MED)
• Cafeteria system of benefits (e.g. MultiSport card)
• Additional parent privileges: - baby leave – 6 weeks leave for second parent - shortened working time after parental leave
• Employer-funded group insurance
• Employee Shares Plan
• Extra day off for birthday
• Paid time off to volunteer
• Additional leave acquired over the years in the company (even 5 days more in a year)
• Wellbeing Leave - additional two weeks paid leave after 10 years of service
• Psychological support consultations
• Access to the e-learning platforms
• Internal employee referral program
• Hybrid working model from Poland with a few days in Warsaw office per month
• Attractive office location in Warsaw - Gdański Business Center
• Additional entitlements for people with disabilities - Work Without Barriers
• Work environment that promotes diversity - Diversity Charter
Do you see yourself in Aviva Services Excellence Centre? Be sure to apply! Aviva is for everyone!
We’ve been ranked the #1 Best Workplace in Poland and #5 for Women by Great Place to Work®! Join a place where you’re empowered to grow, thrive, and shine bright!
As a signatory to the Diversity Charter, Aviva applies a policy of equal treatment and creates a work environment that is friendly to people with disabilities. We do not require from candidates the date of birth, marital status and attached photos to your CV. We encourage all individuals regardless of gender to apply.
Most of our people are smart working – spending also time in our office - combining the benefits of flexibility, with time together with colleagues.
We’re inclusive - we welcome applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply and try!
To find out more about current job offers at Aviva take a look here.