About this role
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
As a Manager – Sales, Retention, Collections position your tasks may include, but are not limited to, the following:
• Leads, coaches, and develops representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics. • Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement. • Responsible for hiring, attrition, ramp plans, and grievance process. • Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems. • Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. Compensation Offered:
Our Manager-Sales Loyalty Collections earn between $55,000 - $82,600 + $23,000 USD Annual in commissions. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Key Responsibilities:
• Leadership and Customer Experience: Lead a consumer tele sales organization, to exceed customer experience objectives and manage people effectively. • Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement. • Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses. • Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning. • Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships. • Virtual or hybrid leadership operational experience: Strong operational and engagement experience leading virtual, hybrid or in office teams. Understand dynamics of technology, coaching and development to overdeliver on all key metrics and employee engagement.
Supervisor Role:
• Yes
Education:
• Bachelor’s degree (BS/BA) desired. Required Experience:
• 8+ years of related sales experience. • Ability to coach and develop a team to overdeliver on all key metrics with the outmost integrity • Foster an environment of high performance by creating meaningful relationships, develop future leaders, and deliver appropriate accountability • Develop strong union relationship and collaboration, be extremely flexible and open to constant change, responsive, and deliver on all administrative tasks
Job Contribution:
• Looking for 100% bilingual - Spanish, reading, writing, and speaking.
Joining our team comes with amazing perks and benefits:
• Medical/Dental/Vision coverage • 401(k) plan • Tuition reimbursement program • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) • Paid Parental Leave • Paid Caregiver Leave • Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement • Disability Benefits (short term and long term) • Life and Accidental Death Insurance • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal • Employee Assistance Programs (EAP) • Extensive employee wellness programs • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, • AT&T internet (and fiber where available) and AT&T phone If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today! Ready to join our team? Apply today! 

Our Manager-Sales Loyalty jobs earn between $55,000.00 - $82,600.00 + commission $23,000 . Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
• Medical/Dental/Vision coverage • 401(k) plan • Tuition reimbursement program • Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays) • Paid Parental Leave • Paid Caregiver Leave • Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement • Disability Benefits (short term and long term) • Life and Accidental Death Insurance • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal • Employee Assistance Programs (EAP) • Extensive employee wellness programs • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours: 40 Time Type: Regular Location: San Antonio, Texas Salary Range: $55,000.00 - $82,600.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.