About this role
The Role: Reporting directly to the Suites Manager, a Suite Supervisor is responsible for supporting all Suites food and beverage operations.
Responsibilities:
• Event Weeks: • Complete company-wide safety training and any additional job-specific safety training. • Assist in training and daily management of Suites Staff. • Ensure effective operations of assigned areas. • Ensure proper suite set-up and cleanliness based on guests’ orders. • Maintain and control storage of high-volume food and beverage inventory. Communicate shortages to Suites and Warehouse Managers as needed. • Follow and encourage Suites Staff to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions. • Report all safety incidents (injuries and illnesses) to Suites Manager on the same day that the incident is reported. • Ensure all Suites spaces are clean and secured at the end of each shift. • Other duties as assigned. • Event Days: • Walk assigned spaces and ensure readiness for Suites Staff and guests’ arrival. • Coordinate Suites Staff for timely food item delivery according to timing communicated by Suites Manager. • Ensure all suites in assigned area receive all items paid for before guests' arrival. • Assist in helping guests and build rapport with guests and Suites Staff. • Report and resolve any guest complaints/requests with the assistance of Suites Manager. • Enforce and evaluate responsible service of alcoholic beverages in compliance with Legends Hospitality procedures. • Enforce standards for service, sanitation, product, and food quality. • Ensure all guest orders are closed and inventory is taken by Suites Staff. • Ensure all Suites spaces are clean and secured before releasing Suites Staff. • Other duties as assigned.
Qualifications:
• Must be at least 18 years of age. • Excellent organizational, written and verbal communication, and interpersonal skills. • Knowledge and experience working with a POS system. • Customer service and fast-paced problem-solving skills under pressure. • Must be personable, proactive, and self-motivated. • Ability to work effectively independently and/or in a team environment • Ability to adapt to change quickly and prioritize tasks as needed. • Punctuality and dependability. • Basic knowledge of food and beverage preparations, service standards, and guest relations. • Excellent personal hygiene and a well-groomed appearance. • Ability to occasionally lift/move items weighing up to 30 pounds. • Must be able to work extended hours due to business requirements including late nights, weekends and holidays. • Minimum of 2 weekdays available for Suite setup.