About this role
Senior Account Analyst About the Role Asurion is seeking a Senior Analyst for the Client Program Management Team. This client-facing role serves as a trusted technical partner, working across Technology, Analytics, Product, Marketing, and Legal teams to support key clients. You’ll manage system integrations, troubleshoot complex issues, deliver data-driven insights, and support strategic initiatives.
Key Responsibilities
• Act as a primary technical point of contact for clients on system integration, enhancement, and troubleshooting initiatives • Serve as lead client liaison on critical technical projects, driving deeper Asurion and client integration • Support the account team on pilot reporting for new growth initiatives • Perform in-depth analysis using internal applications, application log reviews, and enterprise databases to diagnose issues and identify trends • Write and optimize SQL queries to analyze large datasets, uncover root causes, monitor performance, and support decision-making • Build and maintain insightful dashboards and reports using PowerBI, OpenSearch, Excel, and other visualization tools • Lead or support technical project initiatives, including scoping, tracking progress, and coordinating cross-functional teams • Participate in client-facing calls and meetings to discuss system performance, project status, and technical solutions • Collaborate with internal stakeholders (Technology, Product, Analytics, Legal, etc.) to resolve issues, implement improvements, and deliver exceptional client outcomes • Leverage AI tools and capabilities to enhance analysis, automate routine tasks, and drive operational efficiency • Troubleshoot system behavior and integration points across complex enterprise environments • Manage multiple priorities with persistence and a solutions-oriented mindsey
Qualifications Required:
• Strong SQL and data analysis skills • Experience with PowerBI (preferred) and Excel • 3+ years in technical analysis, integration, or program management • Strong communication and project management skills • Bachelor’s degree or equivalent experience Preferred:
• IT, programming, or software support background • Industry experience (insurance, tech services, etc.) • Experience with AI tools • Client-facing or account management experience
Key Success Factors
• Technical Curiosity & Problem-Solving: Ability to dive deep into systems, logs, and data to get to the root of issues • Client Focus: Excellent communication and relationship-building skills with the ability to explain technical concepts clearly to business audiences • Adaptability & Persistence: Comfortable managing a wide variety of tasks and priorities in a fast-paced environment • Collaboration: Strong interpersonal skills and the ability to influence without authority across multiple internal teams • AI Fluency: Comfortable leveraging generative AI and other tools to accelerate analysis and insights
Travel Requirements • Travels: Occasional for meetings or training. • % of Time: Up to 10%. • Overnight Travel: Rare.