About this role
About the Role We are looking for a Senior Business Unit Systems Analyst to join our Operations Process Management (OPM) team within Connected Living / Home Solutions. This role plays a critical part in supporting complex business systems, ensuring operational continuity, and partnering closely with IT and business stakeholders. You will act as a technical and functional expert, supporting production systems, analyzing issues, validating system changes, and contributing to enterprise-level initiatives that impact core operations. Key Responsibilities
• Provide production support and triage for system issues impacting operations and call centers • Investigate, reproduce, and document system defects in lower environments • Create, prioritize, and track bugs in partnership with IT teams • Execute system testing and validations to ensure solutions meet business and operational needs • Run and analyze SQL queries to support troubleshooting and analysis • Gather, document, and translate complex business and system requirements • Participate in testing, quality assurance, and implementation activities for complex projects • Collaborate with cross-functional teams including IT, Operations, and Business partners • Support system enhancements that improve efficiency, compliance, and scalability Required Qualifications
• 7+ years of experience as a Business Analyst, Systems Analyst, or similar role (or equivalent combination of experience) • Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience) • Strong experience supporting complex systems and integrations • Hands-on experience with SQL and system analysis • Solid understanding of testing methodologies and defect management • Experience working with production systems and operational support • Excellent written and verbal communication skills in English • Ability to manage multiple priorities independently in a fast-paced environment Preferred Qualifications
• Experience working in Agile environments • Project Management or Business Analysis certification • Experience supporting enterprise or multi-system environments • Background working closely with IT delivery teams Why Join Us?
• Work on complex, high-impact systems supporting enterprise operations • Collaborate with experienced, cross-functional teams across the business and IT • Gain exposure to large-scale initiatives, integrations, and process improvements • Competitive compensation aligned with market and internal equity