About this role
Position – Event Staff Facility Name – Rapides Parish Coliseum & Entertainment Center at RPC Location – Alexandria, LA POSITION: Event Staff DEPARTMENT: Event Operations REPORTS TO: Director of Event Services EMPLOYMENT TYPE: Part-Time (As Needed) FLSA STATUS: Hourly Non-Exempt
Event Staff are responsible for providing excellent guest service for events at both the Rapides Parish Coliseum and The Entertainment Center at Rapides Parish Coliseum. The applicant should be a self-starter who is able to operate under minimal supervision to act as a ticket scanner, bag checker, crowd manager, or in any other related area when assigned.
• Greet guests with a smile as they enter the Rapides Parish Coliseum & Entertainment Center • Scan tickets and ensure all guests have a proper ticket/credential. • Provide guests with friendly and accurate directions. • Check tickets for guests attempting to access their section and assist them in locating their seat. • Direct guests to other services around the facility, including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Coordinator. • Responsible for maintaining a fun, friendly, and safe environment in assigned sections. • Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure. • Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees. • Follow all operating policies and procedures at all times. • Perform searches of bags to eliminate restricted and unauthorized items.
• Be dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed. • Assist guests with answering any event or facility related questions. • Assist with last minute pre-event needs, such as setting-up, decorating, finding materials, etc. • Provide special accommodations for wheelchairs and other disabled patrons, senior citizens, students and groups. • Act as a parking attendant, watching over lot to ensure security. • Assist guests with answering any event or facility related questions.
• Forward complaints to Director of Event Services or Event Coordinator as applicable. • Keep aisles, concourses, and stairs clear of guests while event is in progress.
• Report suspicious activities and persons • Watch for irregularities, such as security breaches at credential checkpoints, recognize facility and safety hazards, respond to emergency situations and help prepare building for opening. • At least 18 years of age. • Must have the ability to read, write and understand English in a working environment. • Friendly, outgoing personality. • Ability to take direction well and work well with others. • Must maintain a neat, well-groomed appearance that conveys professionalism at all times. • Other duties as assigned.