About this role
Position: NetApp Experienced Technical Administrator / Engineer
Job Description: About Arrow ECS: Arrow ECS provides IT professionals—including service providers, software publishers, and systems integrators—with cutting-edge global technological solutions. Our offerings span five key areas:
• Servers, Storage & Virtualization • Networking & Security • Infrastructure Software • Cloud Solutions • Training & Services As we continue to grow, we are strengthening our team and looking for a skilled NetApp Experienced Technical Administrator / Engineer to join us.
Role Summary: The NetApp Technical Support Engineer 2, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers. We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.
Key Responsibilities:
• Ensure operational continuity of NetApp systems on-premises or in the cloud • Execute centralized deployment services • Handle customer tickets in a professional way as per Arrow’s ways of working. • Provide monthly activity reports to customers • Respond to system alerts, support tickets, and customer change requests • Serve as the technical advisor and point of contact for customers • Collaborate with internal teams and NetApp support to ensure a high-quality customer experience • Stay updated on industry trends, emerging technologies, and the NetApp roadmap • Participate in the on-call rotation to cover 24x7 service continuity.
Required Qualifications:
• Degree or equivalent training in Information and Communication Technology (ICT) • Minimum 4 years of Storage infrastructure platforms and NetApp or similar experience. • Familiarity with cloud technologies such as Azure, AWS, or Google Cloud • Understanding of ITIL and/or Agile methodologies is a plus • Excellent communication skills with the ability to convey technical details to non-technical stakeholders • Capable of working both independently and within an international team • Strong organizational skills with the ability to prioritize and meet deadlines • Proficiency in English
Location: EG-New Cairo, Egypt (Uvenues)
Time Type: Full time
Job Category: Engineering and Technology