About this role
Call Center Supervisor
Territory: Landover, MD Closet America, a Renuity Company
Join a Mission-Driven Home Improvement LeaderAt Closet America, a Renuity company, we help homeowners reimagine their spaces through custom organizational solutions and premium service. As part of the Renuity family, we’re on a mission to make every home renovation experience remarkable — and that starts with a passionate, high-performing team. Join us in transforming lives and spaces every day.
Performance-Based Pay That Rewards Your ImpactThis role offers a competitive base salary of $58,000 with an additional $15,000 in potential bonuses based on individual and team performance goals.
What We OfferCompetitive base salary + performance bonuses
Medical, dental, and vision benefits
401(k) with company match
Paid time off and paid holidays
Career development and advancement opportunities
Collaborative team culture with strong leadership support
The chance to grow with one of the fastest-growing home improvement brands in the U.S.
About the RoleAs a Call Center Supervisor, you'll lead a team focused on setting qualified appointments that fuel our sales pipeline. You’ll manage daily call volume, coach representatives, and ensure top-tier customer interactions. From hiring and training to campaign optimization, you’ll play a critical role in our growth — and in shaping a high-performance call center environment.
Responsibilities include:
Lead and coach a team of inbound/outbound call center representatives
Monitor lead flow and campaign performance to drive productivity
Conduct interviews, onboarding, and ongoing team training
Communicate promotional offers clearly and accurately
Monitor Five9 system and team metrics to ensure performance targets are met
Support team members in meeting daily appointment goals
Foster a positive and collaborative team culture
Key Qualifications2+ years in a call center, customer service, or inside sales role (supervisory experience preferred)
Proven ability to lead and coach high-performing teams
Experience with Five9 or similar call center platforms a plus
Strong organizational and time management skills
Excellent communication and interpersonal skills
Proficient in Microsoft Office and CRM systems
Goal-oriented with a passion for team success
Who Thrives in This RoleMotivators who love coaching others and driving results
Strong communicators with a customer-first mindset
Data-driven leaders who can balance people and performance
Adaptable professionals who embrace feedback and growth
Schedule & LocationThis is a full-time, on-site position based in Landover, MD. Standard weekday hours apply, with occasional evening or weekend support based on business needs.
Why You’ll Love Working Here
💰 Competitive salary + performance incentives
🏥 Comprehensive benefits (medical, dental, vision)
📅 Consistent schedules and work-life balance
🚀 Career growth in a rapidly expanding company
🤝 Inclusive, forward-thinking culture that values your voice
About Closet America- Custom Closet Designers, Installers & Organizers | Closet America
At Closet America, a Renuity company, we’re making home improvement faster, easier, and stress-free. Since 2009, we’ve reimagined home organization in the DC area, delivering custom-designed, hand-crafted solutions with unmatched precision. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. Recognized by industry leaders such as Angie’s List, Qualified Remodeler, and Houzz, we take pride in our meticulous craftsmanship and customer satisfaction. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected]
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