About this role
Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES This position will serve as a Builder Service Representative for builder specific issues/needs: • Maintain a high level of proficiency regarding company services, policies, procedures, and software systems. • Process builder transactions accurately and efficiently while adhering to established guidelines and service standards. • Apply builder-specific procedures and requirements to ensure successful transaction completion. • Provide excellent customer service and support to builders, business partners, and internal stakeholders. • Resolve routine builder inquiries and issues, escalating complex concerns when appropriate. • Maintain accurate records and documentation of builder transactions, customer interactions, and issue resolutions. • Collaborate with team members to ensure consistent service delivery and achievement of departmental goals. • Stay informed of updates to services, policies, and procedures and apply changes to daily work activities. • Meet productivity, quality, attendance, and schedule adherence expectations. • Identify and communicate transaction issues, process concerns, or customer-impacting situations to leadership as needed. • Contribute to a positive team environment through professionalism, cooperation, and effective communication. • Perform other duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS · Excellent phone interaction skills and active listening. · Exceptional organizational skills, superb accuracy, and attention to detail. · Outstanding verbal and written communication and interpersonal skills for interacting with customer service, sales staff, Managers, Supervisors, and Team Leaders daily. · Ability to collaborate with other departments to ensure customer satisfaction. · Excellent keyboard and data entry skills. · Strong problem-solving skills. · Ability to learn builder or customer service software. · Positive outgoing team player! · High School diploma or GED required. REQUIRED SKILLS · Ability to perform the essential job functions, including meeting qualitative and/or quantitative productivity standards safely and successfully. · Regular and punctual attendance · Must be able to talk, listen, and speak clearly on the telephone and online communications.
PHYSICAL REQUIREMENTS · Prolonged periods of sitting at a desk and working on a computer.