About this role
Job Description:
Call Center - Customer Service Representative
Location: Buchanan, NY (On-site. No remote or hybrid work.) Pay Range: $21 - $23 / hr (depending on experience)
JP McHale Pest Management LLC, an Anticimex Company, is a top professional pest control company.
Qualifications for Call Center Representative:
• Exceptional customer service and phone skills • Excellent communication skills • Ability to multitask in a fast-paced call center environment. • Strong attention to detail with problem-solving capabilities • Strong listening skills • Ability to achieve our call center goals. • Proficient at typing & comfortable with computers
Responsibilities of the Call Center Representative:
• Answer inbound customer calls in a fast-paced environment. • Empathize & understand customer's urgent need for service. • Create Tickets and Schedule the customer's appointment. • Answer customer questions and provide service information. • Communicate with customers via chat or email. • Coordinate and communicate with other internal departments. • Be prepared to complete other duties delegated on an as-needed basis. • No Pest Control Experience Needed- We will train you!
Benefits- Enrollment Eligibility Begins the 1st Month Following the Date of Hire
• Paid Holidays • Paid Sick Time & Vacation • Dental Insurance • Vision Insurance • Medical Insurance • 401 (k) Matching
At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions