About this role
Job Description: Essential Duties and Responsibilities · Manage a large volume of customer communications through incoming calls, emails and online. · Create location accounts for new starts and complete location and bill to information. · Set up services in software. · Organize and schedule new construction installations and closings. · Process closing requests and complete service order. · Assist Customer Service and Sales with incoming calls and emails. · Record in software system customer interaction and document details of actions taken. · Perform a large amount of service order completions mainly through data entry. · Review customer accounts and records to answer customers questions. · Maintain customer accounts by checking and recording account information in software. · Explain services to customers. · Receive customer payments. · Upload and catalog documents, contracts and service orders into customer accounts. · Communicate with customers to address issues/disputes from customers. · Respond to customer inquiries, answer questions, organize and schedule service appointments. · Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
· Manage a large volume of customer communications through incoming calls, emails and online. · Create location accounts for new starts and complete location and bill to information. · Set up services in software. · Organize and schedule new construction installations and closings. · Process closing requests and complete service order. · Assist Customer Service and Sales with incoming calls and emails. · Record in software system customer interaction and document details of actions taken. · Perform a large amount of service order completions mainly through data entry. · Review customer accounts and records to answer customers questions. · Maintain customer accounts by checking and recording account information in software. · Explain services to customers. · Receive customer payments. · Upload and catalog documents, contracts and service orders into customer accounts. · Communicate with customers to address issues/disputes from customers. · Respond to customer inquiries, answer questions, organize and schedule service appointments. · Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.