About this role
About the team You’ll be part of the Partner Services Centre, supporting our restaurant partners and ensuring smooth daily operations. The team’s mission is to deliver excellent service and efficient solutions that help partners succeed on the Deliveroo platform.
About the role As a Partner Operations Specialist, you’ll play a key role in managing operational requests, supporting menu setup for new acquisitions, and handling refund processes. You’ll collaborate closely with internal and external teams to guarantee a seamless partner experience.
What you’ll be doing
Provide prompt and effective support to partners on operational requests and issue resolution
Manage menu-related tasks, including the setup and updates for new and existing partners
Handle refund requests accurately and within agreed timelines
Work closely with Sales, Commercial, and other internal teams to ensure smooth coordination and communication
Identify opportunities to improve operational processes and enhance partner satisfaction
Requirements
Experience in customer support, operations, or partner management (preferably in a fast-paced or tech-driven environment)
Strong communication and problem-solving skills
Attention to detail and ability to manage multiple priorities effectively
Team-oriented, proactive, and adaptable to change
Fluent Italian (C2) and intermediate English (B1-B2), both spoken and written.
This position is reserved for candidates belonging to protected categories (Law 68/1999 – Italy).