Strategic Planning & Operations Manager @ Amgen

Career Category Operations Job Description

About the Role

• Increasing demand for observational research and real-world evidence (RWE) from regulatory and reimbursement authorities makes observational research a critical component of drug development and commercialization. • The CfOR Strategic Planning & Operations Manager drives operational excellence, strategic execution, workforce planning, study operations, analytics, and digital transformation across the organization. • This role requires expertise in business operations, study management, data analytics, dashboarding, forecasting, process optimization, and digital enablement. • The ideal candidate is analytical, execution-oriented, and capable of translating complex operational data into actionable leadership insights using tools such as Power BI. Strategic Planning & Business Operations

• Partner closely with CfOR leadership to support strategic planning, operational execution, workforce planning, and organizational initiatives. • Drive cross-functional operational programs and strategic initiatives across global teams, ensuring alignment with organizational goals and priorities. • Support leadership decision-making through business analysis, operational insights, scenario planning, and executive-ready presentations. • Manage and track organizational priorities, risks, dependencies, timelines, and action plans across multiple workstreams. • Support headcount management, staffing analysis, requisition tracking, organizational planning, resource forecasting, and capacity planning. • Support operational budgeting, financial tracking, forecasting, and resource planning activities across organizational initiatives and study operations. • Analyze resource utilization, portfolio demand, operational capacity, and forecasting trends to support leadership planning and prioritization decisions. • Lead operational transformation initiatives and strategic special projects. • Support organizational governance activities including leadership reviews, operational planning cadences, hiring alignment, and cross-functional coordination. • Drive operational readiness initiatives across teams by improving visibility into resource capacity, prioritization, and execution tracking. • Partner with functional leaders to streamline onboarding, collaboration models, knowledge management, and operational communication frameworks. Data Analytics, Reporting & Visualization

• Develop and maintain executive dashboards, operational metrics, KPIs, and reporting frameworks using Power BI and other visualization tools. • Translate operational, organizational, and portfolio data into actionable insights for senior leadership. • Analyze trends across resource allocation, study delivery, operational efficiency, financials, forecasting, and portfolio performance to support strategic decisions. • Build scalable reporting solutions that improve visibility, transparency, and operational governance across CfOR. • Partner with stakeholders to define reporting standards, business requirements, and performance measurement frameworks. • Develop integrated reporting solutions, forecasting models, and self-service dashboards across multiple operational data sources. • Drive data quality, reporting consistency, process standardization, and governance across operational systems. Study, Project & Program Management

• Lead operational planning, coordination, and execution of observational research studies and cross-functional operational initiatives. • Partner with study teams, functional stakeholders, and vendors to support study timelines, deliverables, operational readiness, and execution tracking. • Support end-to-end study operations including planning, governance, resource coordination, risk tracking, issue resolution, and stakeholder communication. • Develop and maintain project plans, roadmaps, RAID logs, governance trackers, and operational documentation. • Facilitate cross-functional meetings, manage dependencies, and ensure timely completion of operational and study-related milestones. • Monitor portfolio progress, operational risks, execution metrics, and forecasting trends to support proactive decision-making. • Communicate project and study status, risks, escalations, and key updates effectively to stakeholders and leadership. • Support vendor coordination, budget tracking, financial monitoring, forecasting activities, and resource management. • Operate effectively in fast-paced, matrixed environments with evolving priorities and competing business needs. • Observational studies related compliance responsibilities & governance with understanding of Veeva vault, regulatory information management, inspection and submission Readiness.

Digital Transformation & Operational Excellence

• Lead adoption and optimization of digital collaboration and workflow tools including Microsoft Teams, SharePoint, Miro, and Power Platform solutions. • Support SharePoint governance, content organization, operational documentation, and knowledge management initiatives across teams. • Evaluate and implement modern workflow management and collaboration tools that improve operational scalability and team effectiveness. • Identify opportunities to improve operational processes through automation, standardization, and digital enablement. • Leverage AI and productivity tools such as Microsoft Copilot, ChatGPT, and AI agents to streamline workflows, documentation, communications, reporting, and meeting management. • Support experimentation and implementation of emerging technologies that enhance organizational efficiency and stakeholder engagement. • Drive continuous improvement initiatives focused on scalability, operational maturity, and user experience. Stakeholder Management & Communication

• Build strong collaborative relationships across CfOR, study teams, functional partners, and enterprise stakeholders. • Influence stakeholders across varying levels of the organization through structured problem-solving, operational leadership, and data-driven recommendations. • Prepare executive communications, dashboards, presentations, operational summaries, leadership business reviews, and forecasting updates. • Facilitate alignment across geographically distributed teams through structured communication, governance processes, and operational planning. • Act as a trusted strategic operations partner capable of balancing organizational priorities with tactical execution. Preferred Qualifications

• 8–10+ years of experience in strategic operations, program management, business operations, analytics, or related roles within pharma, biotech, healthcare, consulting, or regulated industries. • Strong expertise in Power BI, dashboard development, data visualization, operational analytics, and reporting automation. • Advanced proficiency in Microsoft Excel, PowerPoint, Power BI, Microsoft O365, SharePoint, and modern workflow/project management platforms. • Experience supporting operational management of observational research studies or cross-functional healthcare/pharma initiatives preferred. • Experience building executive-level dashboards and presenting operational insights to senior leadership teams. • Strong analytical and problem-solving skills with the ability to synthesize large datasets into actionable recommendations. • Proven ability to manage complex cross-functional projects in fast-paced, matrixed environments. • Experience with Agile methodologies including SAFe, Scrum, and Kanban. • Demonstrated ability to improve operational efficiency through automation, process optimization, and digital transformation initiatives. • Familiarity with Power Platform tools (Power Automate, Power Apps) and workflow automation solutions preferred. • Working knowledge of AI productivity tools such as Microsoft Copilot, ChatGPT, AI agents, and other emerging digital solutions. • Strong communication and stakeholder management skills with the ability to influence across organizational levels. • Experience supporting workforce planning, hiring coordination, resource management, budgeting, forecasting, and strategic planning activities. • Experience with operational budgeting, portfolio forecasting, capacity planning, and business planning support preferred. • Experience building scalable operational processes, governance frameworks, and executive reporting models in matrixed organizations preferred. • Understanding of pharmaceutical development, real-world evidence, clinical operations, or healthcare business environments preferred. • Knowledge of GxP, regulatory, and compliance environments is a plus with understanding of Veeva vault, regulatory information management, inspection and submission Readiness.

Key Success Attributes

• Strategic thinker with strong operational execution capabilities. • Highly data-driven with strong business acumen. • Comfortable balancing strategy, analytics, operations, and execution. • Strong ownership mindset with ability to independently lead initiatives. • Collaborative and relationship-oriented with excellent communication skills. • Passion for innovation, continuous improvement, and leveraging technology to drive efficiency. • Adaptable, agile, and capable of thriving in rapidly evolving environments.

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