About this role
Client Service Representative Job Description: We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. CSR Responsibilities:
• Workflow Management: Optimizes daily schedules by prioritizing appointments, client education, and triaging lobby needs (vaccines, wellness, retail). • Communication: Manages a multi-line phone system, handles calls/messages, and provides a warm, professional welcome. • Client Care & Compassion: Delivers exceptional service, remains calm during emergencies, and manages emotional or difficult client interactions with empathy. • Administrative Duties: Accurately processes payments, maintains precise client/pet records, and handles documentation (scanning, emailing, etc.). • General Support: Completes all tasks assigned by supervisors.
Qualifications:
• Ability to properly prioritize and complete tasks simultaneously • Ability to problem solve and adapt to multiple situations • Excellent customer service skills • Computer efficiency • Very detail-oriented • Preferred: Experience with Veterinary Electronic Medical Records (Cornerstone, ezyVet etc.) • Preferred: One year of customer service representative experience • Preferred: Knowledge of veterinary medical terminology and procedures • Preferred: HS Diploma or educational equivalent
Benefits & Job Type
• Full or Part-Time8-12 hours Shifts • up to 40 hours per week • Weekend, evening and holiday shifts required • Opportunities for advancement • Comprehensive medical, dental, and vision insurance401(k) matching • PTO At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.