About this role
Position Summary: The AMBSE Event Experience Associate will support the delivery of a world-class fan experience during FIFA World Cup matches at Mercedes-Benz Stadium. This role is responsible for maintaining a welcoming, safe, and efficient environment across all phases of the fan journey while monitoring operations, identifying opportunities for improvement, and supporting real-time adjustments. Associates will serve as visible ambassadors of the stadium experience, ensuring every interaction reflects a high standard of hospitality and professionalism.
Key Responsibilities:
• Deliver a world-class fan experience through proactive, friendly, and knowledgeable engagement at all guest touchpoints • Maintain a strong hospitality presence while supporting fan navigation, wayfinding, and overall comfort within the venue • Monitor fan flow and stadium conditions across key phases of the event (pre-event, ingress, interior circulation, and egress) • Identify and escalate operational issues that may impact guest experience, safety, or efficiency • Support pre-event readiness by ensuring fan-facing areas are clean, organized, and prepared for arrival • Reinforce clear communication and guidance for guests in high-volume areas • Interact professionally with guests, internal teams, and partners at all levels of the organization • Observe and document trends, recurring issues, and opportunities for continuous improvement
Qualifications:
• Endorsement from partnering University contacts • Must be a college sophomore, junior, senior, or graduate student • Strong communication and interpersonal skills with a focus on hospitality • Ability to deliver exceptional guest service in a fast-paced, high-volume environment • Professional demeanor when engaging with guests, leadership, and cross-functional teams • Strong attention to detail and situational awareness • Ability to remain composed, proactive, and solutions-oriented under pressure • Team-oriented with flexibility to support multiple operational areas as needed
Schedule & Work Environment:
• Event-based role, including nights, weekends, and holidays • Requires standing, walking, and working in a large, high-capacity stadium environment • May include both interior and exterior assignments even in inclement weather conditions
Position Impact: AMBSE Event Experience Associates play a critical role in delivering a seamless and high-quality experience throughout the FIFA World Cup. By combining hospitality, operational awareness, and proactive support, this role ensures every fan interaction reflects the standards of Mercedes-Benz Stadium and the global expectations of FIFA.