About this role
Flex Year RoundWork, Play, Get Paid, and Enjoy the Perks!
• Housing: Affordable on-mountain employee housing available for rent.
• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
• Pay: $16.50/hour
• Start Date: July
• Schedule: 5 days per week 8-4:30. May require working early mornings, evenings, weekends, and holidays.
Employee Perks:
• Medical Benefits – Minimal Essentials Coverage available
• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.
• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!
Why Work with Us?
Are you energized by fast-paced environments and passionate about creating a great employee experience? Join the Human Resources team at Snowshoe Mountain, where you’ll serve as a key resource for employees across the resort—answering questions, guiding them through HR processes, and delivering a welcoming, professional experience at every interaction. In this dynamic role, you’ll manage employee data and documentation in Workday and other HR systems while ensuring accuracy and compliance across Snowshoe Mountain and Spirits operations. You’ll also be the go-to expert for Seasonal Perks & Benefits, including IKON passes and employee programs, while supporting onboarding, orientations, engagement events, payroll, and recruiting initiatives. Adventure awaits as you explore the stunning mountain and enjoy its outdoor activities, all while making connections with employees and guests from around the world—helping create a welcoming, “home away from home” experience. If you bring a positive attitude, strong attention to detail, and a passion for helping others, you’ll thrive as part of a collaborative team that works with a spirit of excellence in the heart of the mountain.
Job Responsibilities:
• Support the onboarding process by assisting with job offers, sending pre-employment enrollment information, and scheduling orientations • Provide administrative and office support to Human Resources and Executive Offices • Process employee paperwork daily for onboarding and offboarding using HRIS, E-Verify, and RTP in accordance with standard operating procedures • Review employee records for accuracy and completeness, including wages, employment status, and job titles; follow up with supervisors to resolve discrepancies • Maintain organized and up-to-date employee files both physically and electronically; conduct audits to ensure compliance with legal record retention requirements • Manage incoming calls, including activating voicemail and maintaining an accurate HR phone tree • Take clear, detailed messages and redirect calls appropriately when needed • Professionally greet and assist employees and guests, directing them to • Human Resources or Executive Offices as appropriate • Handle sensitive and confidential information with discretion and professionalism • Coordinate non-emergency medical transportation for employees as needed • Provide accurate and timely information to employees and guests • Demonstrate sound judgment in all in-person, phone, and email communications • Manage multiple priorities effectively while maintaining focus on key tasks and responsibilities • Identify risks or opportunities and recommend process improvements to enhance HR service delivery • Improve departmental efficiency by developing new tools, processes, and procedures and strengthening HR business practices • Support front-line staff, especially during peak resort seasons Contribute positively to team objectives and overall department success • Updates internal communication channels with relevant information weekly
Education:
• High School diploma or GED
Experience:
• 1 year of previous administrative field skills and computer skills of word processing, Access, Excel and Microsoft Office
Office Environment:
• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis. • Manual dexterity to operate a computer and other common office equipment on a constant basis. • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis. • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.