About this role
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The HR Shared Services Representative, Onboarding within the Shared Services Organization serves as the primary point of contact for new hires from offer acceptance through their first day, ensuring a seamless onboarding experience. This role coordinates onboarding logistics, background checks, system access, documentation, and cross-functional communication with candidates, hiring managers, IT, staffing agencies, and internal teams to ensure all activities are completed accurately, compliantly, and on time, including support for executive onboarding.
Job Responsibilities:
• Review, validate, and approve new hire IT tickets and onboarding requests to support timely system provisioning and service-level expectations.
• Initiate and monitor background checks for new hires, contingent workers, and temporary staff, including follow-up on pending documentation, discrepancies, and escalations.
• Coordinate onboarding documentation, approvals, tickets, and related tasks to ensure completion that is accurate, compliant, and on time.
• Serve as the primary point of contact for candidates throughout the pre-employment and onboarding process, providing guidance on requirements, first-day expectations, Workday tasks, benefits timing, system access, and orientation schedules.
• Communicate onboarding status, next steps, and welcome information to candidates and stakeholders, while monitoring task completion, resolving issues, and escalating urgent matters as needed.
• Conduct I-9 employment eligibility verification for new hires, review supporting documentation in compliance with federal regulations, and partner with HR and compliance teams to address audit requests or discrepancies.
• Maintain confidentiality and secure handling of employee records and sensitive information throughout the onboarding process.
• Coordinate and support executive and senior-level onboarding by arranging meetings, orientation sessions, leadership introductions, and tailored itineraries in partnership with cross-functional stakeholders.
Supervisory Responsibilities: n/a
Job Requirements:
• High school diploma or equivalent required; associate or bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 3–5 years of experience in onboarding, HR operations, shared services, or specialist-level human resources roles.
• Knowledge of onboarding processes, employment documentation, background checks, I-9 verification, and HR compliance requirements.
• Experience using HRIS platforms, preferably Workday, and ticketing or service management systems to support onboarding workflows.
• Strong communication, organization, and follow-up skills, with the ability to coordinate multiple onboarding activities and work effectively with candidates and cross-functional partners.
• Strong attention to detail, sound judgment, and ability to handle sensitive information with discretion and professionalism.
Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range: $44,790.00 - $67,185.00Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.