About this role
Job Description:
Job Summary:
The EUC Administrator is responsible for managing and maintaining the desktop environment of the company. This includes providing high-level support and expertise in managing end-user computing devices, troubleshooting hardware and software issues, managing user accounts, deploying, and configuring applications, and ensuring optimal performance and security of all end-user devices.
Essential Duties/Responsibilities:
• Manage ticket queue to ensure incidents, tasks, etc., are completed within SLAs.
• General administration of systems, including user access administration, system services, configurations, and the development of tools to help monitor and manage performance and availability of applications.
• Provide technical support to end-users, resolving hardware and software issues.
• Manage and implement all aspects of supporting PCs and the clients that use them.
• Keep current with workstation configurations and management tools.
• Oversee the deployment, configuration and maintenance of desktops, laptops, and mobile devices.
• Procure end-user hardware as needed to support the business.
• Monitor the performance of end-user computing solutions and deliver enhancements.
• Ensure that IT systems and end-user computing solutions comply with company policies and industry regulations.
• Develop and manage Asset control and warehouse inventory management application for the IT department.
• Develop and deliver documentation to help support IT resources and end-users.
Working Conditions:
• Onsite with Hybrid capabilities
• Open office environment
• Willingness to work overtime hours as necessary, especially during critical issue resolution and to achieve project milestones.
• 24-hour on-call support will require some nights and weekends. Will be required to carry cell phone and be accessible after hours as needed.
Minimum Requirements:
• High school diploma or GED equivalent
• 3+ years end-user computing or System Administrations experience.
• Proficiency in Windows and iOS operating systems, M365 and remote support tools
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills
• Valid driver's license required
Preferred Qualifications:
• Bachelor’s degree or relevant work experience
Additional Knowledge, Skills and Abilities:
• Strong work ethic
• Highly proactive mindset
• Strong attention to detail
• Positive attitude and desire to be a team player
• Flexibility to work outside of normal business hours as needed
• Desire to learn and be involved in new business opportunities
• Ability to manage multiple concurrent projects and associated resources
• Collaboration with teams across the business
• Demonstrated ability to create leadership level output
• Organized and able to coordinate a large volume of requests
• Demonstrated ability to multitask in a dynamic environment
• Ability to work independently and collaborate as key team contributor
• Ability to build positive relationships with customers, both internal and external
• Excellent verbal and written communication skills
• Safety mindset and acceptance of a safety culture
• Related experience may be substituted for education
Physical Requirements:
• Occasionally requires lifting up to 50lbs as appropriate to perform duties and responsibilities
• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots (only as necessary based on safety rules; not required as part of normal job duties)
• Must be able to adhere to long periods of standing, walking or sitting
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.